logo Sign Up
Login Sign Up

Privacy Policy

Welcome to Jokersino Casino. This Privacy Policy explains how we collect, use, share, and protect personal data when you access our services, register an account, play games, or communicate with us. We aim to be transparent and to respect your privacy. Please read this policy carefully and contact us if you have questions.

Legal Status and Compliance

We operate as a licensed online gaming operator and comply with applicable data protection and gambling laws. Where required, we process personal data to meet regulatory and legal obligations, including identity verification and anti‑fraud checks. We apply data protection principles such as data minimization, purpose limitation, and security measures to safeguard your information.

Information We Collect

We collect information that is necessary to create and manage your account and to provide our services safely and fairly. This includes:

  • Account details: password, username, chosen currency, and registration timestamps.
  • Personal details: name, date of birth, contact address, and other identity information you provide.
  • Identity verification documents: government‑issued ID and proof of address where required for verification or compliance.
  • Device and technical data: IP address, device identifiers, browser type, operating system, and connection data.
  • Usage and gameplay data: game activity, session times, game results, and other interaction logs.
  • Communications: correspondence with our support team, chat transcripts, and any messages you send to us.
  • Marketing and preferences: opt‑in choices, promotional preferences, and referral or bonus codes you use.
  • Aggregated or anonymized data: statistics and trends that do not identify you personally.

How We Use Your Information

We use personal data for clear and limited purposes, including:

  • Account setup and management, including login authentication and profile updates.
  • Identity verification and to meet regulatory requirements.
  • Operating and improving our services, games, and mobile experience.
  • Providing customer support and responding to inquiries or complaints.
  • Detecting, preventing and investigating fraud, abuse, or other illegal activity.
  • Delivering promotions, bonuses, and communications aligned with your preferences (when you have consented where required).
  • Conducting analytics, testing, and business reporting to enhance service quality.
  • Complying with legal obligations and responding to lawful requests.

We rely on a combination of lawful bases to process your data: performance of a contract (to provide services), compliance with legal obligations, your consent (where requested), and our legitimate interests (such as fraud prevention and service improvement), where those interests do not override your rights and freedoms.

Registration, Verification and Account Changes

When you register, we collect the personal data needed to create and operate your account. Before certain actions—such as account reactivation, changes in account limits, or where required by law—we may ask you to provide identity documents. We keep verification data only for as long as necessary for compliance and safety purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to provide core functionality, to remember your preferences, and to analyze and improve our services. You can control cookie preferences through your browser or device settings and through available preference controls in your account. Disabling some cookies may affect functionality.

How We Share Information

We may share personal data with trusted third parties in the following circumstances:

  • Service providers who assist with platform operations, customer support, security, analytics, and marketing.
  • Game and technology providers where sharing is necessary for gameplay or account functionality.
  • Regulators, law enforcement, and other authorities where required by law or to protect legal rights.
  • Third parties in the context of a corporate transaction such as a merger or sale, subject to contractual protections and notice to affected users when required.
  • Where you have given consent for specific sharing or promotional activities.

We require our partners and providers to implement appropriate safeguards and to use your personal data only for specified purposes.

Cross‑Border Data Transfers

Your data may be processed in jurisdictions outside your country of residence. When we transfer data internationally, we use appropriate safeguards to protect it, such as contractual protections, transfer mechanisms required by law, or other measures permitted under applicable law.

Your Rights

If you are located in the EU/EEA or in other jurisdictions with similar protections, you have rights regarding your personal data. These include:

  • Right to access the personal data we hold about you.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion of your personal data, subject to legal obligations and legitimate interests we must preserve.
  • Right to restrict or object to certain processing activities, including profiling or direct marketing.
  • Right to data portability where processing is based on consent or contract and carried out by automated means.
  • Right to withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us. We may ask you to verify your identity before fulfilling requests. We aim to respond to requests without undue delay and in accordance with applicable law.

Automated Decisions and Profiling

We use automated systems to detect fraud, verify account activity, and to apply promotional rules or responsible gaming limits. These processes may use profiling techniques. If an automated decision significantly affects you, you may request human review and explanation. You can also object to profiling where it is based on our legitimate interests and ask us to restrict such processing while we consider your request.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for auditing and safety purposes. Retention periods vary depending on the type of data and the purpose of processing. When data is no longer required, we will securely delete or anonymize it.

Security

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. These measures include encryption, access controls, and staff training. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children and Minimum Age

Our services are intended for users who are of legal gambling age in their jurisdiction (typically 18 or 19 years or older). We do not knowingly collect personal data from minors. If we become aware that we have collected information from a person below the minimum age, we will take steps to delete the information and close the account.

Responsible Gaming and Support

We use your data to support responsible gaming measures, including tools that allow you to set deposit limits, time‑outs, or self‑exclusion. We may also use behavioral information to identify signs of harmful play and to offer appropriate support or interventions in line with our responsibilities.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through the service or other appropriate means. The updated policy will apply from the effective date.

Contact

If you have questions, concerns, or wish to exercise your data protection rights, please contact us by email.